Licensing, compliance and inspections
- Licensing – Licence and permit applications, renewals, variations, conditions, approvals, and restricted, prohibited and gaming areas
- Compliance – Policies and procedures, responsible service of alcohol, responsible gambling, AML/CTF, loyalty programs, advertising and promotions
- Regulatory and enforcement assistance – Responses and reporting for non-compliance, regulatory inquiries and investigations, infringement notices and disciplinary action
- Inspections and audits, including compliance health checks and pre-inspections (prior to government inspections)
- Complaints management and incident responses including breaches, near misses, barring and exclusions.